Client User Manual

Staffinder Professional In/Out Board - User's Manual - Chapter 5

Chapter 5 - Getting Help with Staffinder

Getting Help with Staffinder

All Staffinder help is provided on the Staffinder Web Site (www.staffinder.net), there is no help resident inside the program. We are committed to helping you get the most out of using Staffinder by having up-to-date information available to you on the web site. While our mission is to create the perfect program, we know that problems can occur. When we learn about a problem, we will continue to work with you until we get a satisfactory answer for you. Anything we find in the process of solving these problems will be posted on this web site in our troubleshooting page.

We pride ourselves in providing the best Support possible. If you have to contact support you will understand why we say this. We don't charge annual service contracts or per call support. We want your continued business and customer satisfaction is not only our mission but our promise to you. If you call and we are busy with other customers please leave a voice mail message and we will call you back promptly.

We encourage you to check our web site first if you need support or help in areas like installation, configuration (administration), troubleshooting, technical information and updates/fixes.

To go directly to the Support pages, click HERE.

Sending a Support Request

Staffinder is supported by an intelligent and dedicated team of product designers and developers. Support is offered via email and is free to all Staffinder users.

We monitor our email continuously every day and are committed to offering prompt response for EVERY request. While sending e-mail with other companies usually results in an automated response, followed by a "Thanks for contacting us... yada, yada, yada.", we answer every request personally. If we need time to troubleshoot a problem, we will be sure to let you know we have your request and that we are working on a solution.

We have several ways you can communicate with us. The best way is direct email. Our email addresses are listed on the support page located here. The other method is by Phone at 360-600-7450. If you would like to recommend a new feature, or let us know what you do and don't like about Staffinder, send us an email to our support department and they handle getting it on our request list.

Contacting your Administrator

In general, the network or computer support staff in your office would be responsible for the installation and configuration of Staffinder. It may be possible that other employees in your office have been given Administrative rights to Staffinder, allowing them to manipulate employees, departments, security settings, custom In/Out choices, etc. Excellent candidates would include employees who rely on Staffinder for employee whereabouts information and may need to change settings during the course of the day.

Certain issues or problems may not be solved by looking through the Staffinder support pages. Rather, they can be solved by the people in your office responsible for administrating Staffinder. Here are some examples where your administrator should be contacted:

The program is not installed on your computer or cannot be located.
The log in screen appears, but your name is not in the employee list.
Your name does appear in the log in screen, but your password does not work.
You are in the wrong department.
A department needs to be added.
Your contact information (name, extension, cell, etc) are incorrect.
You cannot change the status of an employee you should have rights to.
The In/Out board choice list does not contain a selection you believe should be on the list.
Employees need to be added, removed or have other out-of-date information.
Staffinder behaves differently then it does on another computer. (this may be due to user settings)

All of these issues can be resolved by a Staffinder administrator that has access to the Setup portion of the program and understands how to use the options and setup screens.

If your office does not have an on-site support team, please send us your support request and we will be happy to give you a hand. Click the link above in the Sending A Support Request section.