Professional Electronic In/Out Board
Staffinder Client
No Issues have been reported yet
Staffinder Standard/Enterprise Editions
Employees are making changes to their status, but when we
do a Refresh, their previous status is shown. Why?
If
your using the Standard Edition, at some point, a user might
inadvertently lock themselves from making changes to the database.
This can happen if a workstation locks up and Staffinder cannot
properly close the connection. To solve this problem, perform the
following:
I just installed Staffinder and am trying to configure
the Company Setup, what is the Password?
The Company
Setup for Staffinder is "Admin" by default. This is a case sensitive
password. If you have changed it and since forgot the password you
can email your database to our support department and they can get
it back for you.
Some or all of our workstations
report they cannot find the Staffinder database (sfse.dat) after the
client installation and report a "Run Time Error 91" when we click
the OK button after locating the data file?
Every
Staffinder user must have Read AND Write access to the sfse.dat
file. If users do not have this level of access, the workstation
will repeatedly report that it cannot locate the data file and error
out with the Run-Time Error 91 message. If you are the Network
Administrator, change the rights on your NT, Novell or other server
so all users have read/write permissions. If you're not a Network
Administrator, contact your administrator to make this changes to
the server.
How do users change their personal
passwords?
After the user logs in, click Tools >
Security. Enter the users password, then click the Change button. On
the change screen, enter the users current password, then enter and
confirm the desired password. Staffinder will confirm when the
password is changed successfully.
As an
administrator, how can I set security settings on employees as they
are created?
You can do this from the Employee tab in
Company Setup. Simply select the employee name of the left side of
the screen and click the "Security" button below. When the Security
screen appears, make the needed changes to the settings. You may
apply these settings to all employees by clicking the "Apply
settings to all employees" checkbox before clicking OK.
How can I make a backup of the Staffinder database?
At any time you can backup your Staffinder data file by making a
copy of the SFSE.DAT file to another (and hopefully safe) location.
We recommend you do this just after getting your company and
employee information added to the database.
I keep
getting the error "Run Time Error 91" when Staffinder loads. What do
I do?
This can happen if the registry gets corrupted or
somehow stores invalid data. You should delete the Staffinder key
and have Staffinder rebuild it. The registry key is located here...
HKEY_CURRENT_USER/Software/Carbisoft/Staffinder XXX. This procedure
should be done by an administrator or someone who is familiar with
the registry.
My menu and toolbars disappeared. How
do I get them back?
This can happen if the registry gets
corrupted or somehow stores invalid data. You should delete the
Staffinder key and have Staffinder rebuild it. The registry key is
located here... HKEY_CURRENT_USER/Software/Carbisoft/Staffinder XXX.
This procedure should be done by an administrator or someone who is
familiar with the registry.
I get a runtime error 425
"ActiveX control can't create object" when Staffinder loads. What do
I do?
This will happen on older Windows 95/98 or Windows
NT 4.0 machines if the jet 4.0 database drivers are out of date.
These drivers are platform specific and therefore not installed by
Staffinder. Windows XP, 2000, and ME are shipped with the jet
drivers and usually do not need updating. In the event you receive
an error during the loading of Staffinder you can visit the
Microsoft's web site below for the latest service pack for you
particular OS.
NOTE: These updates are OS
specific so make certain you download the correct update.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q239114#3
I have several laptops on my network. How do I prevent
Staffinder from loading when they are not connected to the network?
You will need to change all of the shortcuts on each of your
laptops. Right click on the icon for Staffinder in the startup
folder and the program folder. select Properties and change the path
that appears in the "Target" box (XP). It should have something like
this... "C:\Program Files\StaffinderSE\sfse.exe" You will need to
add the switch "/noprompt" to the end of this path so it appears
like this... "C:\Program Files\StaffinderSE\sfse.exe /noprompt".
Make sure there is a space between the "sfse.exe" and the "/noprompt".
If you are running the Enterprise Edition your path will contain
sfee.exe and not sfse.exe. This feature is available in version
3.0.7 and newer. If you are not running the latest version run the
Active Update feature from the tools menu or contact support for
help.
I keep getting "Runtime Error 13. Type
mismatch" when I open the preference screen. What is happening?
This can happen if the Date and Time format in the Regional settings
are not recognized. These settings should conform to the following
US standard. If your preferred format cannot be corrected with these
settings or the error persists then email our support department and
we will try to help you. Be sure to include your current settings in
the email so we can investigate the problem.
Data Formats:
M or MM =
Month
d or dd = Day
yy or yyyy = Year
These can be in any
order. For example... MM/dd/yyyy, dd/MM/yyyy, yy/M/d
Time Formats:
h or hh =
Hour
m or mm = Minutes
s or ss = Seconds
tt or t AM/PM = 12
hour format or omit for 24 hour clock
Example: hh:mm:ss,
h:m:s AM/PM
We receive "An error occurred loading Staffinder. Active
X component can’t create object. CDataClass.OpenDB" on a particular
system that is trying to open Staffinder?
This can
happen if the database drivers are not properly registered or have
been removed somehow. Try registering the drivers again and see if
that fixes it.
To register the driver click the Start button and then Run. Then
type in "Command" in the box and hit the enter key. You will see a
DOS window. Type in the following lines one at a time and that
should solve the problem.
REGSVR32 "C:\Program Files\Common
Files\Microsoft Shared\DAO\DAO360.DLL"
REGSVR32 "C:\Program
Files\Common Files\system\ado\msado15.DLL"
If this doesn't do
the trick then download the driver setup and re-install the drivers
manually.
www.staffinder.net/download/mdac_typ26.exe
I
installed Staffinder Web on our server but I keep getting a script
error when I log in and can't setup my company?
If you
installed it on a Windows 2003 Server you will need to perform the
following steps to allow encrypted javascript files to be run.
I installed SQL Express on our server but I can't seem to
connect to the database?
SQL Express by default is
configured to deny remote connections. You must manually enable
remote connections in order for the client to connect. Follow the
instructions below to enable remote connections.
